Vaivaji is one of Bangladesh's most trusted online gaming platforms. We believe that earning our users' trust is our greatest achievement, and we remain fully transparent about how we handle user data privacy.
In this Privacy Policy, we explain in detail what information Vaivaji collects, how that information is used and stored, and what rights you have as a user. We hope this document answers every question you may have.
1. Introduction & Scope
This Privacy Policy applies to Vaivaji's website, mobile application, and all associated digital services. It is in effect whenever you register, log in, play games, make transactions, or use any of our services on Vaivaji.
1.1 Purpose of the Policy
The primary goal of this Privacy Policy is to give Vaivaji users complete and honest information about their data. We hide nothing and are always transparent about our data practices.
1.2 Legal Basis
Vaivaji processes data in accordance with international data protection standards, Anti-Money Laundering (AML) regulations, and Know Your Customer (KYC) policies. We only process data where a lawful basis exists.
2. What Information We Collect
Vaivaji only collects information that is necessary to provide its services. No unnecessary data is collected.
2.1 Information Collected at Registration
| Type of Information | Purpose | Mandatory |
|---|---|---|
| Full Name | Identity Verification and Account Creation | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Mobile number | Contact & Verification | Yes |
| Email address | Account Recovery & Notifications | Yes |
| Home Address | KYC Verification | If Needed |
2.2 Automatically Collected Information
- IP address and device information (model, operating system)
- Browser type and version
- Log of your activity on the platform
- Gaming History and Transaction Information
- Login time and date
- Cookies and Similar Tracking Technologies
2.3 Identity Verification Information (KYC)
For financial transactions above a certain threshold, Vaivaji may require KYC verification to be completed. The following documents may be requested at that time:
- Copy of National ID (NID) or Passport
- Driving license or other government-issued ID
- Copy of a utility bill as proof of address
3. How Your Information Is Used
Vaivaji uses your data for specific, legitimate purposes only. We never use your information for any unauthorized purpose.
3.1 To Provide Services
- To create and manage your account
- To process gaming services, transactions, and payments
- To provide customer support and respond to your inquiries
- To send bonus and promotional offers (subject to your consent)
3.2 For Security & Compliance
- To prevent fraud and money laundering
- To detect fraudulent or illegal activity
- To fulfill legal obligations
- To monitor platform security
3.3 For Service Improvement
- To analyze and improve user experience
- To develop new features and services
- To monitor platform performance
5. Data Storage & Retention
How long your data is retained depends on the type of information and applicable legal requirements.
5.1 Retention Period
| Type of Information | Retention period |
|---|---|
| Account Information | For the duration of the active account + 5 years |
| Transaction records | 7 years (in accordance with AML policy) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 years |
| Customer Support Records | 3 years |
| Cookie Data | 2 years from session (depending on type) |
5.2 Data Deletion
Once the retention period expires, or upon your request, Vaivaji securely deletes your data. However, certain information may need to be retained for a specified period due to legal obligations.
5.3 Data Storage Location
Vaivaji's servers are housed in secure data centers. All data is stored in encrypted form and backed up on a regular basis.
6. Cookies & Tracking Technologies
Vaivaji uses cookies to enhance user experience and analyze platform performance.
6.1 Types of Cookies
- Essential Cookies: For login sessions, security tokens, and core platform functionality. Disabling these may prevent the platform from working properly.
- Functional Cookies: To remember your preferred language, theme, and other settings.
- Analytics Cookies: For analyzing platform usage and improving services.
6.2 Cookie Controls
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.
7. Your Data Rights
Vaivaji fully respects users' data rights. You have the following rights:
Right to Access Information
You may request to see what information Vaivaji holds about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your information under certain circumstances.
Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances.
Right to Data Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to the use of your information for specific purposes.
7.1 How to Exercise Your Rights
To exercise your rights, email us at [email protected]. We will respond to your request within 30 days. In some cases, we may ask for additional information to verify your identity.
8. Security Measures
Vaivaji follows industry best practices to keep your data secure. Our security measures include:
8.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Database Encryption: Stored data is protected with AES-256 encryption.
- Firewall: Multi-layer firewalls prevent unauthorized access.
- DDoS Protection: Advanced systems to protect against cyberattacks.
- Two-Factor Authentication (2FA): Available for additional security.
8.2 Organizational Safeguards
- Only a limited number of staff are granted access to data strictly on a need-to-know basis.
- All staff sign confidentiality agreements.
- Regular security training and awareness programs.
- Annual third-party security audit.
8.3 User Responsibilities
You also play a role in keeping your account secure:
- Use a strong and unique password.
- Do not share your password with anyone.
- Do not log in using public Wi-Fi.
- Do not click on suspicious emails or links.
- Always log out after each session.
9. Minors' Information
Vaivaji's services are intended for users aged 18 and above only. We do not knowingly collect any information from minors.
9.1 Age Verification
Age verification is mandatory at registration. We conduct regular age verification checks and may request additional documents in cases where there is any doubt.
9.2 When a Minor Is Identified
If we become aware that a user is under 18 years of age:
- The account will be suspended immediately.
- All personal data will be deleted.
- Deposited funds will be returned (if applicable).
10. Changes to the Privacy Policy
Vaivaji may update this Privacy Policy from time to time to reflect technological changes, legal requirements, or updates to our services.
10.1 Change Notification
- An email notification will be sent for significant changes.
- A notice will be displayed on the website homepage.
- The updated policy will be published on the website.
10.2 When New Policy Takes Effect
Updated Privacy Policies generally take effect 14 days after publication, giving you time to review any changes. Continued use of the platform after the new policy takes effect will be considered acceptance of the updated terms.
10.3 Previous Versions
You may request to view previous versions of our Privacy Policy at any time.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, we are ready to hear from you.
11.1 Contact Methods
11.2 Complaints Process
- Please describe your complaint in detail in the email.
- Include relevant details (account number, date, etc.).
- We will provide an initial response within 7 business days.
- Complex matters will be resolved within 30 days.
11.3 Regulatory Authority
If your complaint is not resolved through us, you may file a complaint with the local data protection authority.
Summary — Vaivaji's Privacy Commitment
This Privacy Policy reflects Vaivaji's commitment to protecting our users' personal information. We believe you should be in control of your own data, and we are dedicated to ensuring that control remains with you.
- We only collect the data we need.
- We never sell your data to third parties.
- We apply the highest security standards.
- You have full control over your personal data.
- We believe in transparency and accountability.